Increasingly, it seems, customers and fellow team members let stress overtake them, resulting in highly emotional outbursts. When that happens, team members need to know how to de-escalate the situation.
Let your team practice handling emotional conversations in a safe space using Litmos' video assessment and AI analysis tool. Prewritten scenarios, learner instructions and best-practice answer examples are provided for you along with detailed step-by-step instructions to guide you through creating each module in Litmos. Leasing professionals can self-assess their skills in these 3 minute micro-practice sessions.
Short Courses
Creating Litmos AI Video Assessment
E2L De-escalation Conversations 1 - Rent Increase - AI Dress Rehearsal
E2L De-escalation Conversations 2 - Service Call Failure - AI Dress Rehearsal
E2L De-escalation Conversations 3 - Full Dumpster - AI Dress Rehearsal
E2L De-escalation Conversations 4 - Dog Waste - AI Dress Rehearsal
E2L De-escalation Conversations 5 - Angry Team Member Alex - AI Dress Rehearsal
E2L De-escalation Conversations 6 - Angry Team Member Clarissa - AI Dress Rehearsal
De-escalation Conversation AI Dress Rehearsal Thumbnails
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