Customer questions that touch on federal fair housing issues can be double trouble. Your leasing professionals need to provide top notch customer service while also staying on the right side of the law. Let your team practice customer conversations in a safe space using Litmos' video assessment and AI analysis tool. Prewritten scenarios, learner instructions and best-practice answer examples are provided for you along with detailed step-by-step instructions to guide you through creating each module in Litmos. Leasing professionals can self-assess their skills in responding to fair housing-related requests and questions in these 3 minute micro-practice sessions.
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- ENG