When things go wrong or customers are upset, you'll need a special set of skills to turn the situation around and reestablish your customer's trust. Learn about common dilemmas and how to resolve them with this series. This collection of Core Concepts originates from the Edge2Learn series: Exceptional Customer Service.
Short Courses
Common Service Dilemmas (Interactive)
Listen to Understand (Interactive)
Empathize and Resolve (Interactive)
Closing the Conversation (Interactive)
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