So much of effective customer service relies on good communication skills. It's always a good time to brush up on both the technical aspects of communication as well as the nuances that can make or break a customer interaction. This collection of Core Concepts originates from the Edge2Learn series: Exceptional Customer Service.
Short Courses
Timely Responses (Interactive)
Goals and Objectives (Interactive)
Grammar and Spelling (Interactive)
Clarity and Brevity (Interactive)
Nonverbal (Interactive)
Listening (Interactive)
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