Search

Check out these suggestions for making your customer communications brief and to the point, to increase the likelihood that they will be read. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

Explore five factors that most residents feel are must-haves and tips to keep the love coming.This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

Clarify your communication goal to fine tune your approach. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

Uncover three pointers for creating professional communications. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

Responding to residents facing financial hardship is an important skill for people working in the multifamily industry. It can also help you act in alignment with the White House’s Renters Bill of Rights, a resident-centered initiative intended to...

In the multifamily world, building trust and respect is the key to a harmonious community. It can also help you act in alignment with the White House’s Renters Bill of Rights, a resident-centered initiative intended to promote housing equity and...

Customer questions that touch on federal fair housing issues can be double trouble. Your leasing professionals need to provide top notch customer service while also staying on the right side of the law. Let your team practice customer conversations...

Isn’t empathy the same as sympathy? (No.) Can you really learn to be more empathetic? (Yes!) This course tackles the whys and hows behind these questions as well as providing opportunities to recognize and see empathy at work in scenarios involving...

To text or not to text? When done correctly, texting can be a powerful tool to provide excellent, quick customer service, foster communication between residents and team members, build trust, and encourage engagement—all of which leads to higher...

What you say matters when it comes to customer service and team relations. Using a person’s preferred pronouns is a way to show courtesy and respect for them as individuals. Get up-to-speed on the evolving nature of these standards, and learn how to...