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Find out how to make your resident's move-in experience exceptional. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

Uncover three pointers for creating professional communications. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

Explore five factors that most residents feel are must-haves and tips to keep the love coming.This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

Clarify your communication goal to fine tune your approach. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

In the multifamily world, building trust and respect is the key to a harmonious community. It can also help you act in alignment with the White House’s Renters Bill of Rights, a resident-centered initiative intended to promote housing equity and...

Responding to residents facing financial hardship is an important skill for people working in the multifamily industry. It can also help you act in alignment with the White House’s Renters Bill of Rights, a resident-centered initiative intended to...

Customer questions that touch on federal fair housing issues can be double trouble. Your leasing professionals need to provide top notch customer service while also staying on the right side of the law. Let your team practice customer conversations...

Maintenance service plays an important role in a resident’s overall experience. Learn how maintenance surveys assess your performance against customer expectations and how they can be an indicator of whether a resident is likely to renew. Then...

After a tour, continue to provide exceptional customer service by following up within specific, recommended time frames. This Spotlight originates from the Edge2Learn series: Leasing 202.

Isn’t empathy the same as sympathy? (No.) Can you really learn to be more empathetic? (Yes!) This course tackles the whys and hows behind these questions as well as providing opportunities to recognize and see empathy at work in scenarios involving...