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Discover the six basic steps to creating an exceptional customer experience during every service opportunity. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

Providing exemplary customer service is crucial to every business, but especially so in the property management realm, where each customer is selecting the perfect place to call home. It’s one of the biggest decisions an individual can make, and your...

Give every one of your leasing professionals a powerful tool to rehearse customer service conversations using Litmos' video assessment and AI analysis tool. Prewritten scenarios, learner instructions and best-practice answer examples are provided for...

Do you recognize these four common customer service challenges? Identification is the first step in knowing how to resolve each one. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

The foundation of exceptional customer service is learning to shift your thinking and see common leasing situations through the resident's eyes. This collection of Core Concepts originates from the Edge2Learn series: Exceptional Customer Service.

Memorable and authentic customer service doesn't have to be complicated. By following the suggestions in these lessons, you can boost everyday customer interactions from good to exceptional. This collection of Core Concepts originates from the...

So much of effective customer service relies on good communication skills. It's always a good time to brush up on both the technical aspects of communication as well as the nuances that can make or break a customer interaction. This collection of...

Failing to truly listen can result in many customer service blunders. Improve your listening skills with these ideas. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

No one enjoys service that comes with a fake smile and false promises. Use these tips to bring the authentic "you" to every customer interaction. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.

Discover what makes a memorable moment and how sharing these moments is part of great customer service. This Spotlight originates from the Edge2Learn series: Exceptional Customer Service.