Increasingly, it seems, customers and fellow team members let stress overtake them, resulting in highly emotional outbursts. When that happens, team members need to know how to de-escalate the situation.
Let your team practice handling emotional conversations in a safe space using Litmos' video assessment and AI analysis tool. Prewritten scenarios, learner instructions and best-practice answer examples are provided for you along with detailed step-by-step instructions to guide you through creating each module in Litmos. Leasing professionals can self-assess their skills in these 3 minute micro-practice sessions.
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- ENG