When leasing professionals have a good grasp of the fundamentals, such as best practices for responding to an email or answering a call, they are ready for next steps. That includes understanding customer needs that go beyond the basics, modifying their approach based on where the customer is in their decision-making process and becoming a trusted advisor. This collection of Core Concepts originates from the Edge2Learn series: Leasing 201
Short Courses
Creating a Memorable Customer Experience (Infographic)
Go Beyond Basic Customer Needs (Interactive)
Customize Your Approach (Interactive)
Be a Trusted Advisor (Interactive)
Make the Most of Email Inquiries (Interactive)
Make the Most of Telephone Inquiries (Interactive)
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