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To text or not to text? When done correctly, texting can be a powerful tool to provide excellent, quick customer service, foster communication between residents and team members, build trust, and encourage engagement—all of which leads to higher...

What you say matters when it comes to customer service and team relations. Using a person’s preferred pronouns is a way to show courtesy and respect for them as individuals. Get up-to-speed on the evolving nature of these standards, and learn how to...

To provide outstanding customer service and promote inclusion, learning about fair housing regulations shouldn't be a box that's checked and then forgotten. All multifamily professionals need to retain their knowledge of details on the law...

Increasingly, it seems, customers and fellow team members let stress overtake them, resulting in highly emotional outbursts. When that happens, team members need to know how to de-escalate the situation. Let your team practice handling emotional...