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To provide outstanding customer service and promote inclusion, learning about fair housing regulations shouldn't be a box that's checked and then forgotten. All multifamily professionals need to retain their knowledge of details on the law...

Maintenance service plays an important role in a resident’s overall experience. Learn how maintenance surveys assess your performance against customer expectations and how they can be an indicator of whether a resident is likely to renew. Then...

After a tour, continue to provide exceptional customer service by following up within specific, recommended time frames. This Spotlight originates from the Edge2Learn series: Leasing 202.

Increasingly, it seems, customers and fellow team members let stress overtake them, resulting in highly emotional outbursts. When that happens, team members need to know how to de-escalate the situation. Let your team practice handling emotional...