Leasing
Explore all the ways leasing team members can use their knowledge and skills with introductory to advanced sales and leasing training courses. Connect with prospective residents, understand their needs, customize the experience, act as trusted advisors, read customer cues, use trial closing techniques, reframe objections and offer solutions that support residents in making the best decision when selecting a place to call home.
Courses
- Core Concepts: Leasing 101 - Getting Started
- Core Concepts: Leasing 101 - Initial Inquiries
- Core Concepts: Leasing 101 - Touring
- Core Concepts: Leasing 201 - Level Up by Personalizing the Experience
- Core Concepts: Leasing 202 - Conversations Leading to Close
- Core Concepts: Leasing 202 - Follow-up After the Tour
- Core Concepts: Leasing 202 - Read Your Customer
- Practice Exercise: Leasing Fundamentals Skill Drill - eLeads
- Practice Exercise: Leasing Fundamentals Skill Drill - Phone
- Evictions
- Following Up after Virtual and Self-Guided Tours
- Leasing 101 Series
- Leasing 201 Series
- Leasing 202 Series
- Renewals Series
- Self-Guided Tours Series
- Sight-Unseen Leasing Series
- Virtual Tours Series
- Express: Leasing - Tour Safely, Fairly and in Compliance With Laws
- In the Know: Community-Based Fraud (Infographic)
- In the Know: Follow-ups Make the Difference (Infographic)
- In the Know: Sight-Unseen Leasing (Infographic)
- In the Know: Video Tour Production (Infographic)
- In the Know: Virtual Tours (Infographic)
- Spotlight: Leasing 101 - Email Basics for Initial Inquiries (Interactive)
- Spotlight: Leasing 101 - First Impression Do’s and Don’ts (Interactive)
- Spotlight: Leasing 101 - Key Elements of an Effective Email Response (Infographic)
- Spotlight: Leasing 101 - Key Elements of an Effective Phone Response (Infographic)
- Spotlight: Leasing 101 - Leasing Resources (Interactive)
- Spotlight: Leasing 101 - Preparing for a Tour (Interactive)
- Spotlight: Leasing 101 - Standard Tour Safety Precautions (Interactive)
- Spotlight: Leasing 101 - Telephone Basics for Initital Inquiries (Interactive)
- Spotlight: Leasing 101 - Tour Follow-Up Recommendations (Interactive)
- Spotlight: Leasing 101 - Touring Tips (Interactive)
- Spotlight: Leasing 101 - Trial Closing Techniques (Interactive)
- Spotlight: Leasing 101 - Walk-In Basics for Initial Inquiries (Interactive)
- Spotlight: Leasing 101: Tour Safety (interactive)
- Spotlight: Leasing 201 - Be a Trusted Advisor (Interactive)
- Spotlight: Leasing 201 - Create a Memorable Customer Experience (Infographic)
- Spotlight: Leasing 201 - Customize Your Approach (Interactive)
- Spotlight: Leasing 201 - Go Beyond Basic Customer Needs (Interactive)
- Spotlight: Leasing 201 - Make the Most of Email Inquiries (Interactive)
- Spotlight: Leasing 201 - Make the Most of Telephone Inquiries (Interactive)
- Spotlight: Leasing 202 - Action Cues (Infographic)
- Spotlight: Leasing 202 - End it on a High Note (Infographic)
- Spotlight: Leasing 202 - Follow-up Call Examples (Infographic)
- Spotlight: Leasing 202 - Follow-up Timeframes (Infographic)
- Spotlight: Leasing 202 - Neutral or Negative Cues (Interactive)
- Spotlight: Leasing 202 - Overcome Objections (Infographic)
- Spotlight: Leasing 202 - Trial Closing Techniques (Infographic)
- Spotlight: Leasing 202 - Verbal Cues (Infographic)
- Spotlight: Leasing 202 - Visual Cues (Infographic)
- Admin: Leasing AI Video Assessments (Dress Rehearsals)
- Webinars: Sales Training
- PBT: Closing
- PBT: Demonstrating
- PBT: Follow-Up
- PBT: Greeting
- PBT: Identifying Needs
- PBT: Telephone
- PBT: The Customer Experience
- PBT Tip: Email Inquiries (Infographic)
- PBT Tip: Email Inquiries (Interactive)
- PBT Tip: Telephone Inquiries (Infographic)
- PBT Tip: Telephone Inquiries (Interactive)
- PBT Tip: Walk-In Inquiries (Infographic)
- PBT Tip: Walk-In Inquiries (Interactive)
- PBT: 3 Keys to Creating a Powerful First Impression (Infographic)
- PBT: 6 Leasing Pitfalls (Infographic)
- PBT: Asking for a Deposit (Interactive)
- PBT: Asking for a Deposit (Podcast)
- PBT: Buying Signals (Video)
- PBT: Determine Needs (Interactive)
- PBT: Feature/Benefits Selling (Infographic)
- PBT: Getting a Phone Number (Video)
- PBT: Maintenance Dos and Don'ts (Infographic)
- PBT: Overcome Objections (Infographic)
- PBT: Selling the Community (Interactive)
- PBT: Setting an Appointment by Telephone (Video)
- PBT: The Bottom Line (Video)
- PBT: The Perfect Apartment Home (Infographic)