Performance Based Training (PBT)
These short courses provide learners with a summary/reminder of key content related to specific skills that may need improvement. Assign them as stand-alone courses or based on mystery shop and resident survey results. They can also be used as annual refreshers or combined with other content to customize instruction.
Courses
- PBT: Closing
- PBT: Demonstrating
- PBT: Follow-Up
- PBT: Greeting
- PBT: Identifying Needs
- PBT: Telephone
- PBT: The Customer Experience
- PBT Survey: Initial Inquiries/Lead Conversion
- PBT Survey: Maintenance
- PBT Survey: Move-In
- PBT Survey: Move-out
- PBT Survey: Pre-renewal
- PBT Survey: Responding to Surveys
- PBT Survey: The Untapped Power of Surveys
- PBT Tip: Email Inquiries (Infographic)
- PBT Tip: Email Inquiries (Interactive)
- PBT Tip: Telephone Inquiries (Infographic)
- PBT Tip: Telephone Inquiries (Interactive)
- PBT Tip: Walk-In Inquiries (Infographic)
- PBT Tip: Walk-In Inquiries (Interactive)
- PBT: 3 Keys to Creating a Powerful First Impression (Infographic)
- PBT: 6 Leasing Pitfalls (Infographic)
- PBT: Asking for a Deposit (Interactive)
- PBT: Asking for a Deposit (Podcast)
- PBT: Buying Signals (Video)
- PBT: Determine Needs (Interactive)
- PBT: Fair Housing Disability Status - Companion Animal (Video)
- PBT: Fair Housing Disability Status - Discrimination (Video)
- PBT: Fair Housing Discriminatory Acts - Familial Status (Video)
- PBT: Fair Housing Enforcement & Liability - Accessibility (Video)
- PBT: Fair Housing Enforcement & Liability - Reasonable Accommodation (Video)
- PBT: Feature/Benefits Selling (Infographic)
- PBT: Getting a Phone Number (Video)
- PBT: Maintenance Dos and Don'ts (Infographic)
- PBT: Overcome Objections (Infographic)
- PBT: Selling the Community (Interactive)
- PBT: Setting an Appointment by Telephone (Video)
- PBT: Sexual Harassment - Flirty Resident (Video)
- PBT: Sexual Harassment - On Second Thought (Video)
- PBT: Sexual Harassment - The Office Boys Club (Video)
- PBT: The Bottom Line (Video)
- PBT: The Perfect Apartment Home (Infographic)