Customer Service
Customer service is the key to leasing more units, retaining residents, and maintaining a positive reputation. Gain a better understanding of how to interact with customers throughout the resident’s life cycle regardless of whether the interaction is occurring online, by telephone and/or in person. Take control and manage situations with challenging customers.
Courses
- Admin: Customer Service AI Video Assessments (Dress Rehearsals)
- Core Concepts: Exceptional Customer Service - Basics and Beyond
- Core Concepts: Exceptional Customer Service - Challenging Situations
- Core Concepts: Exceptional Customer Service - Communication
- Core Concepts: Exceptional Customer Service - The Customer Perspective
- Exceptional Customer Service Series
- Express: Customer Service - Creating a Community of Trust and Respect
- Express: Customer Service - Responding to Residents Facing Financial Hardship
- PBT Survey: Initial Inquiries/Lead Conversion
- PBT Survey: Maintenance
- PBT Survey: Move-In
- PBT Survey: Move-out
- PBT Survey: Pre-renewal
- PBT Survey: Responding to Surveys
- PBT Survey: The Untapped Power of Surveys
- Spotlight: Customer Service - Be Authentic (Interactive)
- Spotlight: Customer Service - Clarity and Brevity in Communication (Interactive)
- Spotlight: Customer Service - Creating Memorable Moments (Interactive)
- Spotlight: Customer Service - Goals and Objectives in Communication (Interactive)
- Spotlight: Customer Service - Grammar and Spelling in Communication (Interactive)
- Spotlight: Customer Service - Listening in Communication (Interactive)
- Spotlight: Customer Service - Nonverbal Communication (Interactive)
- Spotlight: Customer Service - Positive, Lasting Impression (Interactive)
- Spotlight: Customer Service - Resident's View of Move-In (Interactive)
- Spotlight: Customer Service - Sharing Memorable Moments (Interactive)
- Spotlight: Customer Service - Shift Your Thinking (Interactive)
- Spotlight: Customer Service - Simple Steps for Exceptional Customer Service (Interactive)
- Spotlight: Customer Service - Timely Responses in Communication (Interactive)
- Spotlight: Customer Service - Understand Why Residents Love their Homes (Interactive)
- Spotlight: Customer Service Challenges - Closing the Conversation (Interactive)
- Spotlight: Customer Service Challenges - Common Service Dilemmas (Interactive)
- Spotlight: Customer Service Challenges - Empathize and Resolve (Interactive)
- Spotlight: Customer Service Challenges - Listen to Understand (Interactive)
- Webinars: Customer Experience